Your privacy

Cove Capture is made by Cove Media, a US company. This is a short version of our privacy policy. The full policy is at app.cove.media/privacy. If the two ever differ, the full policy is the one that counts.

What we collect

• Your sign-in. Signing in with Apple gives us an anonymous account ID and, if you allow it, your email address. If you sign in on the website, Apple may also share the name on your Apple account; we keep it with your account and delete it when you delete the account. We use them to keep your photos and tokens in your account.
• Your photos. They're stored in your account until you delete the property or your account. Our database and photo storage (Supabase) are in Canada.
• What you bought. Stripe handles payments. We never see or store your card number. We keep a record of what you bought so your balance is right.

Who else sees your photos

• An outside AI photo-editing service finishes your photos.
• Google's Gemini image model makes twilight edits, only if you ask for one.

Both receive only the photo. Never your account details, or the property name or address you type.

The photo-editing service may keep copies of the photos it receives and, under its own terms, use them to train its AI and to promote its service. Deleting your Cove Capture account doesn't remove its copies.

When your photos are ready, we email you through Resend, so that email carries your email address and the property name.

The app asks you before it first sends your photos.

How long we keep your original photos

We keep each original phone photo for a week, so we can redo a bad result. It's deleted 7 days after its shoot is sent for editing, once the finished photo is ready. A shoot uploaded but not sent keeps its originals for 30 days, then we delete our copy; the app keeps its own and uploads it again when you send. A photo that couldn't be finished keeps its original until you delete the property.

What we don't do

• No analytics, no advertising trackers, no third-party scripts on the website.
• No cookies until you tap Sign in. The only cookies are the ones that sign you in, bring you back to the page you were on, and keep you signed in.
• We don't sell your data or use it for advertising.

If something breaks, an error report goes to Sentry so we can fix it. Reports have technical details, such as which page failed. Never your photos, your IP address or your location. The website and the app's server run on Vercel, which sees IP addresses like any web host.

Your choices

You can delete your account any time in the app: Settings → Delete account. See Deleting your account for what that removes and the two things we keep.

To stop photos going to the editing service, don't send new shoots, or delete your account in Settings. Photos already sent stay with the service under its terms.

Can't use the app, or want to know what we hold about you? Email support@cove.media.