Deleting your account
You can delete your Cove Capture account any time, from the app. You don't need to ask us first.
How to delete it on your iPhone
- On the Properties screen, tap the gear (Settings) at the top right.
- Tap Delete account.
- Read the note, then tap Continue with Apple to confirm it's you.
This can't be undone.
Without the app
The website can't delete a whole account, and the app is the fastest way. If you can't use the app, email support@cove.media and ask us to delete your account. We'll reply to the email address on your account (this works with Apple's Hide My Email too). Once you confirm from that address, we delete it. Our privacy policy promises that within 30 days.
Deleting just one property
You can delete a single property on the website: open it and tap Delete property at the bottom. On your iPhone, swipe left on the property and tap Delete.
What deleting removes
- Every property and photo, on our servers and on your phone, including ones you unlocked and photos not yet sent. Download anything you want to keep first.
- Your unused tokens. They're not refunded.
- The link between Cove Capture and your Apple ID. We cut it with Apple.
If a photo was still uploading and reaches us afterwards, a daily clean-up removes it.
What we keep, and why
- Your token history, no longer tied to you. We need it for payment and tax records, and in case a charge is ever disputed.
- A one-way scrambled code (a "hash") of your email and of your Apple account ID, each with a count of the free photos you used. It's a scrambled code we can only check against an email we're given; we can't read your email from it. It stops the free photos being claimed twice. If you sign up again with the same Apple ID, your free photo count picks up where it left off.
If you also joined our waitlist, that list is separate. Email support@cove.media to come off it.
If something goes wrong
- "Apple couldn't confirm it's you, so nothing was deleted. Try again."
- "No connection — nothing was deleted. Try again when you're online."
- "Already being deleted — try again in a few minutes."
Trying again is always safe, and it finishes a delete that stopped part-way.