Contacting support

Stuck, confused, or something looks wrong? Email us at support@cove.media. Cove Capture is made by Cove Media, and our support is online only, so there's no phone line.

Ways to reach us

• Email: support@cove.media
• From the app: tap the gear (Settings) at the top right of the Properties screen, then Contact support. This opens a new email to us.
• When you hit the free photo limit: that screen has its own Contact support button.

Who answers

Your first reply may come from our AI support assistant. It can answer the everyday questions straight away. You can ask for a person at any time: just say so in your reply. A person replies within 1 business day.

What to include

A few details help us fix things on the first reply:

• The email on your account. Find it in the app under Settings → "Signed in as". If you chose Hide My Email when you signed in with Apple, this is a private relay address, and it's the one we need.
• The property name, as it shows in the app or on the website.
• What you saw. Copy the exact message, or attach a screenshot.
• Your iPhone model and iOS version if the problem is in the app. You'll find both in your iPhone's Settings → General → About.

Please don't send passwords or card numbers. We never need them.

Things you can do yourself

• Photos not sending? See My upload seems stuck.
• Questions about price? See How tokens and pricing work.
• Want to delete your account? You can do it yourself in the app. See Deleting your account.

Beta testers

Send feedback whichever way is easier:

• TestFlight: take a screenshot in the app and choose Share Beta Feedback, or open the TestFlight app and tap Send Beta Feedback. You can add a comment.
• Support: email support@cove.media, like any other question.

Need more tokens during the beta? Email us with your "Signed in as" line.